![]() I never like online shopping in the first place, and Fashionnova made it way more complicated. And have spend a lot of time and effort only because I made the dumb choice to shop at fashion nova. So now 7 months have passed and I got nothing. Till this day I must have send over 30-40 e-mails. After sending a lot of emails I got a reply that my claim was denied!!! And that I could get store credit out of courtesy!!! I was blown away. Finally someone told me that the package was missing and they would file a claim for this on my behalve, it would take 30 days. I waited and send many emails about my package. So I contacted customer service and they told me I could wait a month and then customer service would send the package back to fashion nova as a return. The amount was really high and I knew I had made a mistake with the sizing. First I got an email that I had to pay duty and vat. I placed an order 7 months ago for $200 usd. This is beyond insane i would like to have my money back or the items sent. They took my money and lost my order and now I’m out of both. I called fashion nova and the phone lines were CLOSED!! I emailed fashion nova 5 times before i got a response for them to tell me they do not see my order!! Wow jus WOW! I email back sent all information showing proof of the order, the confirmation that was sent from them as well as the tracking number and now they aren’t replying. At this point I’m irritated i emailed fashion nova customer support again and got no response. So i waited until December 24th 2020 and NO PACKAGE WAS DELIVERED. I read a message where it said if you ordered before December 15th you’ll receive your order by December 24th. Waited a while i continued to check my order, my tracking number kept saying “ready to ship”. I emailed fashion nova customer support, got no response. ![]() ![]() Somehow the order i placed on was delivered *2nd red flag*. I kept in mind of the holidays, delayed shipping etc. On both orders the tracking number kept saying “Ready to ship”. I placed another order on order went through, got a confirmation number, received a tracking number. Order went through got a confirmation number, received a tracking number couple days later. ![]() I then placed another order on purchasing the SAME items using the gift card they sent me as payment method. I placed a order before thanksgiving order went through got a confirmation number, and somehow that order was refunded to a gift card *1st red flag i ignored*. I actually like this website & their clothes, I’ve placed a few orders and received them with no problem, however, this time around wasn’t so great. I am extremely upset that i am experiencing such a difficult time with Fashion Nova. ![]()
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